Product Compliance Survey
Instructions
Welcome to your annual mandatory compliance survey.
This survey is estimated to take 10 minutes to complete.
Only one person per store is required to complete the survey and it is encouraged you complete the survey while referring to your insurance PDS.
Please complete your details below. If you do not accurately identify your store you will be asked to complete the survey again.
Complete all questions listed before clicking the submit button at the end of the survey.
Date:
19/09/2025
Name*:
* Name is required
Store Name:
Store Code:
1. What insurance products are available to sell?
CHECK ALL CURRENT PRODUCTS
Cover me Mobile Insurance
Keep Talking Mobile Insurance
Keep Talking Plus Mobile Insurance
2. What is the monthly ongoing premium for:
Keep Talking
$
Keep Talking Plus
$
3. How long does the customer have to add insurance on receipt of their device from Vodafone?
CHECK CORRECT TIME FRAME FOR EACH PRODUCT
Keep Talking
30 days
6 months
12 months
Keep Talking Plus
14 days
30 days
12 months
4. What is covered?
CHECK CORRECT COVERED EVENTS FOR EACH PRODUCT
Keep Talking
Lost
Stolen
Accidental damage
Keep Talking Plus
Lost
Stolen
Accidental damage
5. Complete the correct excess for each product?
Keep Talking
Repair
$
Refurbished replacement
$
Keep Talking Plus - STANDARD DEVICE
Repair
$
Refurbished replacement
$
New replacement or cash settlement
$
Keep Talking Plus - PREMIUM DEVICE
Repair
$
Refurbished replacement
$
New replacement or cash settlement
$
6. Is the device covered under Keep Talking Plus worldwide cover while:
CHECK CORRECT ANSWER
Using a travel SIM
Using the usual Vodafone SIM after activating global roaming prior to travel
7. What should you do when a customer tells you they want to make a claim?
CHECK THE 2 CORRECT ANSWERS
Write down details of their claim
Refer them to Risk Insure 1800 371 713
Refer them to lodge a claim online
Look through the relevant PDS/FSG to see if they are entitled to make a claim
8. How long is the cooling off period after taking mobile phone insurance?
Days
9. When must you provide the customer with a copy or access to the PDS?
CHECK THE CORRECT ANSWER
Before you sell insurance
Only when the customer asks
After insurance has been sold
10. Can you give personal advice?
CHECK THE CORRECT ANSWER
YES
NO
