Vodafone
Making a claim online 24/7 couldn't be easier
Existing policy holders are only a few steps away from lodging a claim
Please read and understand your applicable Vodafone Mobile Insurance policy as there are specific
exclusions and conditions which apply to the cover. Please refer to your applicable combined PDS & FSG
Terms and Conditions for full details.
 

Lodge damage claim
24/7

Lodge damage claim
24/7


Lodge lost or stolen
claim 24/7
 
What happens once I lodge a Damage claim (Keep Talking and Keep Talking Plus)?
 

Lodge your Damage claim online 24/7
Damage claim
submitted

You will receive an email from our insurance team which will outline the details of the process for repairs
Repair options
provided

Your damaged device is assessed by a technician
Device repaired
or refurbished

Your claim is settled
Claim
settled
 
What happens once I lodge a Lost or Stolen claim (Keep Talking Plus)?

Lodge your Lost or Stolen claim online 24/7
Lost or Stolen
claim submitted

You claim will be assessed by our specialist insurance team
Claim
assessment

Claim settlement can be an approval for a replacement new or refurbished device, cash settlement where no device is available or rejection of claim if PDS conditions are not met
Claim
settled
 
Important Information
  • Please read and understand your applicable Vodafone Mobile Insurance policy as there are specific exclusions and conditions which apply to the cover. Please refer to your applicable combined PDS & FSG Terms and Conditions for full details.
  • All lost or stolen claims must be reported to Vodafone Customer Care or the Insurance Team as soon as possible after discovery to ensure Your SIM card and device are blocked.
  • Lost or Stolen claims will require a police report incident number, in cases of criminal activity a hard copy may be required.
  • When making a claim you must provide all factual incident details. Remember to provide all necessary information at the time of making your claim as it will assist the Vodafone Insurance Team to assess your claim as quickly as possible.
  • All claims have an applicable excess please refer to your applicable PDS/FSG. (Keep Talking, Keep Talking Plus).
  • Your Privacy is important to us if you would like to know more please see our Privacy Statement.
  • Click here for more information about how we can support you if you are impacted by domestic or family violence.
  • For more information contact the insurance team on 1800371713.